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Our experienced Support Team is available around the world to respond to your queries.

If you need to contact Support or have questions about logging into the ‘resources’, please email us at support@ikonscience.com.

 

And, there’s our training!
We offer a range of instructor-led software and theory-based courses, which can be taught virtually or onsite, and are available across all regions. Click here to find out more and to book, or contact training@ikonscience.com.  Or, if you prefer a training solution that can be done anywhere and at a pace that suits you, check out our e-learning software courses.
We hopefully have something that works for you, and we look forward to welcoming you soon.

 

For 24×7 access to FAQs, knowledge articles, installers and software ‘how to’ guides,
please visit our customer portal.

 

Customer Portal

 

Please watch the video below for signing-up and logging into Ikon’s customer portal.

 

Contact Support
Contact us anytime, even after hours

If you need to contact Support, please email us at support@ikonscience.com. If appropriate, please also attach any screen grabs (or data) to better describe your issue or query. This enables us to expedite a timely response to you.

Locations
UK UK

+44 (0) 20 8614 4528

Between the hours of
8:30 - 17:30 GMT/BST

US US

+1 (713) 914 0305

Between the hours of
8:00 - 17:00 CST/CDT

Canada Canada

+1 (403) 536 3266

Between the hours of
9:00 - 17:30 MST/MDT

Australia Australia

+61 (8) 9467 7335

Between the hours of
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Malaysia Malaysia

+60 3 2302 3300

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9.00 - 17.30 local time (Malaysia)

Indonesia Indonesia

+62 (21) 831 0438

Between the hours of
9:00 - 17:30 local time (Indonesia)

Brazil Brazil

+55 21 3995 2388

Portuguese language
support between the hours of 9:00 - 17:30 local time (Brasilia)

Customer Portal
For 24x7 access to FAQs, knowledge articles, installers and software 'how to' guides, please visit our NEW customer portal.  
 
Customer Portal
Current Version

These are the current release versions.

  • The current version of RokDoc is 2022.4.0
  • The current version of the RokDoc Interconnector plug-in for Petrel* is 2022.4.0
  • The current version of RokDoc-WellTie is 2022.4.0
  • The current version of Curate is 2022.4.0
  • The current version of iPoint is 2022.4.0
  • The current version of the Ikon Science Ocean plug-ins for Petrel is 2022.4.0

RokDoc 2022.4.0 & all components of the RokDoc family of software are now available. This is a major increment release for RokDoc.

This release includes RokDoc Interconnector, WellTie Interconnector and iPoint Connector installers for Petrel* 2022.x, as well as Petrel* 2021.x & 2020.x.

Supported Versions
End of Life notice for RHEL 6: please note that RokDoc 2022.3 was the last version of RokDoc certified for use with RHEL 6. From RokDoc 2022.4 RHEL 7 will be the only formally supported Linux OS. It is anticipated that RokDoc will be formally certified for RHEL 8 by early-mid 2023.

Supported versions of RokDoc (and associated components) are:
  • 2022.4.0 (build 214), released on 26/09/22
  • 2022.3.0 (build 173), released on 06/06/22
  • 2022.2.0 (build 174), released on 14/03/22
  • 2022.1.0 (build 194), released on 29/11/21
  • 2021.4.0 (build 262), released on 27/09/21
Supported versions of Curate are:
  • Curate 2022.4, released on 26/09/22
Supported versions of iPoint are:
  • iPoint 2022.4, released on 26/09/22
  • iPoint 2022.3, released on 06/06/22
  • iPoint 2022.2, released on 14/03/22
  • iPoint 2022.1, released on 29/11/21
  • iPoint 2021.4, released on 27/09/21
Supported third-party compatibility are:
  • Petrel* compatibility for Interconnector 2022.4: 2020.x, 2021.x & 2022.x
  • Petrel* compatibility for iPoint-Petrel Connector 2022.4: 2020.x, 2021.x & 2022.x
  • OpenSpirit compatibility for RokDoc 2022.4: 4.2.0

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