Support - Ikon Science

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We are here for you

Our experienced Support Team is available around the world to respond to your queries.

If you need to contact Support or have questions about logging into the ‘resources’, please email us at support@ikonscience.com.

COVID-19 pandemic

Helpdesk support in Asia-Pacific is working as normal, but due to office closures inbound phone calls to the KL line will not be answered. If you need to contact Support, please email us at support@ikonscience.com or arrange a call-back through the Support contact form: https://www.ikonscience.com/contact-us/ and we will be in touch directly.

Contact Support

Contact us anytime, even after hours

If you need to contact Support, please email us at support@ikonscience.com. If appropriate, please also attach any screen grabs (or data) to better describe your issue or query. This enables us to expedite a timely response to you.

Locations

+44 (0) 20 8614 4528

Between the hours of
8:30 - 17:30 GMT/BST

+1 (713) 914 0305

Between the hours of
8:00 - 17:00 CST/CDT

Canada

+1 (403) 536 3266

Between the hours of
9:00 - 17:30 MST/MDT

Australia

+61 (8) 9467 7335

Between the hours of
8:30 - 17:30 AWST/AWCT

Malaysia

+60 3 2725 3500

Between the hours of
9.00 - 17.30 local time (Malaysia)

Indonesia

+62 (21) 831 0438

Between the hours of
9:00 - 17:30 local time (Indonesia)

Brazil

+55 21 3995 2208

Portuguese language
support between the hours of 9:00 - 17:30 local time (Brasilia)

Current Version

The current version of RokDoc is 2020.2.1
The current version of the RokDoc Interconnector plug-in for Petrel* is 2020.2.1
The current version of RokDoc-WellTie is 2020.2.1
The current version of the Ikon Science plug-ins for Petrel is 2020.2.1
The current version of iPoint is 2020.2

RokDoc 2020.2.1 & all components of the RokDoc family of software are now available. This is a minor increment release for RokDoc.

RokDoc Interconnector plug-in for Petrel*:

This release includes an installer for Petrel* 2019.x, as well as Petrel* 2018.x & 2017.x. Note that a RokDoc-WellTie Interconnector is also available.

Ikon Science acquired Perigon Solutions in 2018, adding the wellbore data management solution, iPoint, to Ikon’s software portfolio. iPoint, iPointWeb and the new iPoint-Petrel* Connector installers are available from this page.

If you have any questions please contact support@ikonscience.com.

Supported Versions

Supported versions of RokDoc (and associated components) are:

2020.2.0 (build 209), released on 16/03/20 [patched with 2020.2.1 build 216 on 06/04/20]
2020.1.0 (build 202), released on 09/12/19 [patched with 2020.1.2 build 218 on 17/01/20]
6.7.0 (build 217), released on 16/09/19 [patched with build 221 on 09/10/19]
6.6.3 (build 176), released on 03/06/19 [patched with build 193 on 27/06/19]
6.6.2 (build 218), released on 18/03/19

Supported versions of iPoint are:

iPoint 2020.2
iPoint 2020.1
iPoint 2019.3
iPoint 2019.2
iPoint 2019.1

Supported third-party compatibility are:

Petrel* compatibility for Interconnector 2020.2: 2017.x, 2018.x & 2019.x
Petrel* compatibility for iPoint-Petrel Connector 2020.2: 2017.x, 2018.x & 2019.x
OpenSpirit compatibility for RokDoc 2020.2: 4.2.0

All Resources

SOFTWARE INSTALLERS

RELEASE NOTES & GUIDES

HOW TO VIDEOS

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