Our experienced Support Team is available around the world to respond to your queries.
If you need to contact Support or have questions about logging into the ‘resources’, please email us at support@ikonscience.com.
For 24×7 access to FAQs, knowledge articles, installers and software ‘how to’ guides, please visit our NEW customer portal.
Please watch the video below for signing-up and logging into Ikon’s NEW customer portal
COVID-19 pandemic
Helpdesk support in Asia-Pacific is working as normal, but due to office closures inbound phone calls to the KL line will not be answered. If you need to contact Support, please email us at support@ikonscience.com.
If you need to contact Support, please email us at support@ikonscience.com. If appropriate, please also attach any screen grabs (or data) to better describe your issue or query. This enables us to expedite a timely response to you.
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support between the hours of 9:00 - 17:30 local time (Brasilia)
These are the current release versions.
RokDoc 2022.2.0 & all components of the RokDoc family of software are now available. This is a major increment release for RokDoc.
This release includes RokDoc Interconnector, WellTie Interconnector and iPoint Connector installers for Petrel* 2021.x, as well as Petrel* 2020.x & 2019.x.
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