CONTACT US SUPPORT

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Our experienced Support Team is available around the world to respond to your queries.

If you need to contact Support or have questions about logging into the ‘resources’, please email us at support@ikonscience.com.

 

For 24×7 access to FAQs, knowledge articles, installers and software ‘how to’ guides, please visit our NEW customer portal.

 

Customer Portal

 

Please watch the video below for signing-up and logging into Ikon’s NEW customer portal



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COVID-19 pandemic

Helpdesk support in Asia-Pacific is working as normal, but due to office closures inbound phone calls to the KL line will not be answered. If you need to contact Support, please email us at support@ikonscience.com.

Contact Support
Contact us anytime, even after hours

If you need to contact Support, please email us at support@ikonscience.com. If appropriate, please also attach any screen grabs (or data) to better describe your issue or query. This enables us to expedite a timely response to you.

Locations
UK UK

+44 (0) 20 8614 4528

Between the hours of
8:30 - 17:30 GMT/BST

US US

+1 (713) 914 0305

Between the hours of
8:00 - 17:00 CST/CDT

Canada Canada

+1 (403) 536 3266

Between the hours of
9:00 - 17:30 MST/MDT

Australia Australia

+61 (8) 9467 7335

Between the hours of
8:30 - 17:30 AWST/AWCT

Malaysia Malaysia

+60 3 2725 3500

Between the hours of
9.00 - 17.30 local time (Malaysia)

Indonesia Indonesia

+62 (21) 831 0438

Between the hours of
9:00 - 17:30 local time (Indonesia)

Brazil Brazil

+55 21 3995 2388

Portuguese language
support between the hours of 9:00 - 17:30 local time (Brasilia)

Customer Portal
For 24x7 access to FAQs, knowledge articles, installers and software 'how to' guides, please visit our NEW customer portal. 
 
Customer Portal
Current Version

These are the current release versions.

  • The current version of RokDoc is 2021.4.0
  • The current version of the RokDoc Interconnector plug-in for Petrel* is 2021.4.0
  • The current version of RokDoc-WellTie is 2021.4.0
  • The current version of iPoint is 2021.4.0
  • The current version of the Ikon Science Ocean plug-ins for Petrel is 2021.4.0

RokDoc 2021.4.0 & all components of the RokDoc family of software are now available. This is a major increment release for RokDoc.

This release includes RokDoc Interconnector, WellTie Interconnector and iPoint Connector installers for Petrel* 2021.x, as well as Petrel* 2020.x & 2019.x.

Supported Versions
Supported versions of RokDoc (and associated components) are:
  • 2021.4.0 (build 262), released on 27/09/21
  • 2021.3.0 (build 303), released on 07/06/21
  • 2021.2.0 (build 296), released on 15/03/21
  • 2021.1.0 (build 115), released on 14/12/20
  • 2020.4.0 (build 214), released on 28/09/20
Supported versions of iPoint are:
  • iPoint 2021.4, released on 27/09/21
  • iPoint 2021.3, released on 07/06/21
  • iPoint 2021.2, released on 15/03/21
  • iPoint 2021.1, released on 14/12/20
  • iPoint 2020.4, released on 28/09/20
Supported third-party compatibility are:
  • Petrel* compatibility for Interconnector 2021.4.0: 2019.x, 2020.x & 2021.x
  • Petrel* compatibility for iPoint-Petrel Connector 2021.4: 2019.x, 2020.x & 2021.x
  • OpenSpirit compatibility for RokDoc 2021.4: 4.2.0

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