Ikon Science > Support

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Contact Support

Email: [email protected]

Phone: See below for regional support locations

UK +44 (0) 20 8614 4528 Between the hours of 8:30 - 17:30 GMT/BST
US +1 (713) 914 0305 Between the hours of 9:00 - 17:30 CST/CDT
Canada +1 (403) 536 3266 Between the hours of 9:00 - 17:30 MST/MDT
Australia +61 (8) 9467 7335 Between the hours of 8:30 - 17:30 AWST/AWCT
Malaysia +60 3 2725 3500 Between the hours of 8.30 - 17.30 local time (Malaysia)
Indonesia +62 (21) 831 0438 Between the hours of 9:00 - 17:30 local time (Indonesia)
Brasil +55 21 3995 2208 Portuguese language support between the hours of 9:00 - 17:30 local time (Brasilia)

Out-of-Hours Software Support

If you wish to contact Support beyond the hours advertised for your region, you are best advised to email your query to [email protected] as this can be handled by the next region, who should be able to provide you with a timely response.

As guidance, email correspondence is often best accompanied by a relevant screen grab, or where appropriate a PowerPoint describing the nature of the issue. This can expedite the time it takes us to respond.

Current Version

The current version of RokDoc is 6.6.0
The current version of the RokDoc Interconnector plug-in for Petrel* is 6.6.0
The current version of RokDoc-WellTie is 6.6.0
The current version of the Ikon Science plug-ins for Petrel is 6.6.0

Supported Versions

Supported versions of RokDoc (and associated components) are:
6.6.0 (build 290), released on 15/10/18
6.5.3 (build 196), released on 11/06/18
6.5.2 (build 224), released on 26/03/18
6.5.1 (build 168), released on 13/12/17 [patched with build 174 on 08/01/18]
6.5.0 (build 219), released on 18/09/17

Supported third-party compatibility are:
Petrel* compatibility for Interconnector 6.6.0 - 2016.x, 2017.x & 2018.x
OpenSpirit compatibility for RokDoc 6.6.0 - 4.2.0

Announcements

RokDoc 6.6.0 & all components of the RokDoc family of software are now available. This is a major increment release for RokDoc.


RokDoc Interconnector plug-in for Petrel*: 
This release includes an installer for Petrel* 2018.x, as well as Petrel* 2017.x & 2016.x.  Note that a RokDoc-WellTie Interconnector is also available

Latest Release

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RokDoc 'how to' Videos

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Software Installers

Documentation and User Guides