March 15, 2020

Ikon Science’s Response to Novel Coronavirus (Covid-19)

Dear Customers,

The outbreak of the Coronavirus has triggered a significant reaction both with respect to individual concerns and business operations worldwide. Ikon Science would like to take this opportunity to update you as our customers on the virus’ potential impact to our business.

First and foremost, the safety, health and well-being of both our employees and our customers is a top concern and priority for us as an organization. In this regard and consistent with recommendations issued by the World Health Organization and other agencies, we recognize that travel, particularly to areas that have experienced significant impact, will be curtailed with immediate effect. We also realize that those who work on our behalf may want to limit their own travel until such time as the proper health authorities can provide assurances and get the virus under control. In addition, some of our employees have expressed a concern about their attendance at group meetings and/or working directly with others who have traveled to meet with them from outside the immediate area.

While Ikon Science continues to monitor the situation very closely, to help ensure the safety of all and maintain business continuity we will be taking pre-emptive measure and will, until such time as the threat of the virus is sufficiently contained, limit, where applicable, on-site customer visits and other planned activities, including our attendance at upcoming trade shows and other events. We will work with our customers and local authorities to comply with internal travel guidance. Taking these steps now can help us and you as our customers to better plan, prepare and protect our people and our business operations.

Be assured, Ikon Science also remains committed to safeguarding the continuity of our services and in instances where on-site visits are not suitable, we stand prepared to assist our customers, via webinars and other remote resources, to help you to achieve your business goals. In addition, being a global company with virtual resource capabilities, Ikon Science can and will rapidly adjust our resource focus and response capacity as necessary to continue to provide our customers with required support and service. Also, to help us ensure the continuity of our business and ability to support our customers, please note that most of our employees – who are located around the world – have the capability to work from home or other remote locations where the virus is not as prevalent, and many are cross-trained or otherwise capable of providing quality support. In addition, our core IT infrastructure utilizes the latest cloud based technologies and is positioned to continue to provide the redundancy and resiliency necessary to seamlessly support Ikon Science and our customers without interruption.

In summary, while the primary focus of Ikon Science will continue to be on the safety, health and well-being of all employees, we trust that our global and agile footprint, when combined with cloud support as well as working to limit travel where necessary, will minimize the impact of the Coronavirus on our business, enabling us to continue to provide you as our customers with the service and support you have come to expect.

We will keep you as our customers apprised of future developments that may impact Ikon Science’s level and means of responsiveness, and we look forward to working with you in managing this situation and any resulting impact on our companies and our most valued resource – our employees.

Should you have any questions, please do not hesitate to contact us.

We’d like to thank all of you for your continued partnership.

Yours sincerely,

Mark Bashforth

Chief Executive Officer, Ikon Science

 

Kuala Lumpur Office Update

Our office in Kuala Lumpur will be closed from March 18,2020 until March 31, 2020 effective immediately due to movement control order that has been imposed by the government of Malaysia. Please send all your general/sales inquiries to info@ikonscience.com and support inquiries to support@ikonscience.com.

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