Support Contact Details
Hours 8:30 - 18:00 GMT (UK)
Hours 8:00 - 17:00 CST (US)
Hours 8:00 - 17:00 Kuala Lumpur (Malaysia)
Hours 9:00 - 17:30 Perth (Australia) New Support office now open!
Phone (UK) +44 (0) 20 8614 4528
Phone (US) +1 (713) 914 0300
Phone (Malaysia) +60 (03) 9207 9746
Phone (Australia) +61 (0) 89429 8874
If you wish to contact Support beyond the hours advertised for your region, you are best advised to email your query to support@ikonscience.com as this can be handled by the next region, who should be able to provide you with a timely response.
As guidance, email correspondence is often best accompanied by a relevant screen grab, or where appropriate a PowerPoint describing the nature of the issue. This can expedite the time it takes Support to respond.
User Resources
User Resources is an area of our website specifically created as a resource of information for users of our software products.
The User Resource Home Page is a password protected area.
To receive a username and password for the User Resource Home Page please click below and follow the instructions.
Apply for User Resource Home Page login
In addition to the Resource Area, users can also contact our Support Team for assistance.