User Resources

Private Access Area

Welcome to our RokDoc Support Area

Members of the UK Support (and Licensing) Team - HQ 2013

RokDoc Support Phone Numbers and Opening Times

UK support office phone   +44 (0) 20 8614 4528   between the hours of 8:30 - 18:00 GMT/BST 

US support office phone   (NEW NUMBER!)   +1 (713) 914 0305   between the hours of 9:00 - 17:30 CST/CDT 

Canada support office phone   +1 (403) 716 3632   between the hours of 9:00 - 17:30 MST/MDT 

Malaysia support office phone   +60 3 2163 3533   between the hours of 8:00 - 17:00 Kuala Lumpur (Malaysia)

Australia support office phone   +61 (0) 89429 8874   between the hours of 8:30 - 17:00 Perth (Australia)

Out of Hours Software Support

If you wish to contact Support beyond the hours advertised for your region, you are best advised to email your query to support@ikonscience.com as this can be handled by the next region, who should be able to provide you with a timely response.

As guidance, email correspondence is often best accompanied by a relevant screen grab, or where appropriate a PowerPoint describing the nature of the issue. This can expedite the time it takes us to respond.

 


 

User Resources

The User Resources pages of our website is divided into two sections:

  • The Documentation and User Guides page is available to all users and is a repository of information relevant to the use of Ikon software
  • The Software Downloads page is a password protected area containing software installers and is intended for use by IT administrators and product champions.  

 

The Documentation and User Guides page is available for all our software users.

The Software Downloads page is a password protected area.

To receive login credentials for the Software Downloads page please click below and follow the instructions.

Apply for the Software Downloads page login details

In addition to the User Resources pages, you are invited to contact the Support Team for any assistance.

 




Current Versions

The current version of RokDoc is 6.1.4

The current version of the RokDoc Interconnector plug-in for Petrel* is 6.1.4

The current version of RokDoc-WellTie is 2.1.4

The current version of the Ikon Rock Physics Workflow plug-in for Petrel* is 2.1.0.1750

The current version of the Ikon 2D Forward Modelling plug-in for Petrel* is 1.0.0.1750

The current version of the Ikon EEI / Coloured Inversion Workflow plug-in for Petrel* is 1.0.0.1750

 

Supported Versions

Supported versions of RokDoc (and associated components) are:

6.1.4 (build 1089)

6.1.3 (build 1067)

6.1.2 (build 723)

6.1.1 (build 651) 

6.1.0 (build 467)

6.0.5 (build 284)

6.0.4 (build 282)

6.0.0 (build 107)