Support Contact Details
Hours 8:30 - 18:00 GMT/BST (UK)
Hours 9:00 - 17:30 CST/CDT (US)
Hours 9:00 - 17:30 MST/MDT (Canada)
Hours 8:00 - 17:00 Kuala Lumpur (Malaysia)
Hours 8:30 - 17:00 Perth (Australia)
Phone (UK) +44 (0) 20 8614 4528
Phone (US) +1 (713) 914 0300
Phone (Canada) +1 (403) 716 3632
Phone (Malaysia) +60 3 2163 3533
Phone (Australia) +61 (0) 89429 8874
If you wish to contact Support beyond the hours advertised for your region, you are best advised to email your query to firstname.lastname@example.org as this can be handled by the next region, who should be able to provide you with a timely response.
As guidance, email correspondence is often best accompanied by a relevant screen grab, or where appropriate a PowerPoint describing the nature of the issue. This can expedite the time it takes us to respond.
The User Resources pages of our website is divided into two sections:
- The Documentation and User Guides page is available to all users and is a repository of information relevant to the use of Ikon software
- The Software Downloads page is a password protected area containing software installers and is intended for use by IT administrators and product champions.
The Documentation and User Guides page is available for all our software users.
The Software Downloads page is a password protected area.
To receive login credentials for the Software Downloads page please click below and follow the instructions.
Apply for the Software Downloads page login details
In addition to the User Resources pages, you are invited to contact the Support Team for any assistance.
The current version of RokDoc is 6.0.4.
The current version of the RokDoc Petrel Interconnector is 6.0.4.
The current version of RokDoc-WellTie is 2.0.4.
The current version of the Petrel Rock Physics Workflow is 2.0.4.
Supported versions of RokDoc (and associated components) are: 6.0.4, 6.0.0, 5.6.3, 5.6.1, 5.6.0, 5.5.3